Shipping policy

IMPORTANT: PLEASE READ BEFORE PLACING YOUR ORDER TO AVOID ANY DISAPPOINTMENT

Before proceeding with your order, we kindly request you to review the following information in its entirety:

Delivery Restrictions: Please be aware for deliveries to Northern Ireland, an additional courier charge of £150 will apply. 

Extended Delivery Time and Surcharges: Certain postcodes are experiencing longer delivery times and an associated surcharge. Please take note of the following:

  • Surcharge Area (YELLOW - £49): DG, TD, KA, ML, EH, KY, G, PA, FK, LL, EX, PL, TQ, CT.
  • Surcharge Area (PINK - £79): IV, AB, PH, DD, TR.
  • Surcharge Area: £150 additional charges for delivery to Ireland,

Delivery Schedule: Following dispatch, your delivery will arrive within 7 WORKING DAYS. The courier will get in touch with you 1 or 2 DAYS prior to the delivery date. For Ireland delivery It will be 14 to 20 days time frame.

Delivery Location: For residential buildings, delivery will be made to the FRONT DOOR. In the case of flats, it will be the COMMUNAL DOOR of the building.

Transparent Delivery Process: We entrust the entire delivery process to our courier company to provide you with accurate information. At MARITIME BEDS (YORK) LTD, we take great care in packaging and shipping our products. However, in the unlikely event that you receive a damaged product, we offer a one-time free replacement. Please contact our customer service team within 24 hours of receiving your order to report the damage and arrange for a replacement. Upon logging the delivery into their system, the courier will assign a delivery day and promptly inform you about the expected delivery date and estimated time of arrival. The courier will contact you directly and ring you up approximately an hour before the delivery.

Important Precautions: To ensure a smooth process, we recommend the following:

  1. Please avoid scheduling time off from work until you have received a call from the delivery company and confirmed the delivery date.
  2. Do not make arrangements to dispose of your old Bed until you have taken delivery of the new one. Unforeseen circumstances can sometimes lead to delayed or rescheduled deliveries.
  3. Please note that all our Beds come with a one-year manufacturing guarantee covering manufacturing errors, excluding general wear and tear or accidental damage.

Additional Notes:

  • Kindly ensure that we have your up-to-date contact details. Changes in contact information without updating us can lead to communication issues.
  • While website it shows estimated delivery dates , the actual delivery date will be confirmed directly with you by the delivery company.
  • Our delivery drivers are not insured to carry items beyond ground floor level or to remove old furniture. They are focused on delivering the product as requested. Any additional assistance they provide is at your discretion and responsibility, and we cannot be held liable for any resulting damages.

Shipping Policy Compliance: We ensure that our shipping policy complies with Klarna's guidelines, providing clear delivery times, costs, and any additional charges. We're committed to transparency and fairness in our shipping practices.

Flexibility in Delivery Timing: Please be aware that we cannot guarantee specific delivery times. Estimated times may change due to traffic conditions, weather, vehicle issues, or unforeseen events. We recommend setting aside the entire day for delivery arrangements.

Contingency Plans: While we strive for smooth operations, there may be instances where unforeseen events disrupt the delivery process. If a delivery is unsuccessful, the driver will leave a card with instructions for a second attempt. If this is not feasible, or if you encounter any issues, please reach out to our customer service with your order details. We will do our utmost to assist you.

Your understanding of these delivery details is greatly appreciated. We're here to ensure your order arrives safely and seamlessly.